AJIOBUSINESS TERMS AND CONDITIONS

 

Welcome to AJIOBusiness!

 

The terms and conditions as set out herein (“Terms”) constitute an agreement between Reliance Retail Limited, having its registered office at 3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai – 400 002, Maharashtra, India (“we”, “us” or “our”), which operates the website https://ajiobusiness.com (defined below) and a natural or legal person who accesses and/or uses AJIOBusiness in any manner (“you” or “your”) or uses any current or future service or functionality or offer made available on AJIOBusiness Platform (“Service(s)”), as updated from time to time.

 

By using AJIOBusiness Platform, you expressly agree to be bound by the Terms. If you do not agree with any of the Terms, please do not useAJIOBusiness Platform. If you have any questions about the terms, please contact us at ecom.b2bgrievanceofficer@ril.com. Please note that your access to the Services, other platforms or utilisation of Products (defined below), offers or promotions in relation to the Products as may be provided by us or our affiliates, may be governed by other terms and conditions, policies or guidelines (“Additional Terms”) along with these Terms. If these Terms are inconsistent with any Additional Terms, the Additional Terms will control to the extent of such inconsistency with respect to the applicable Service or utilisation of the Product. These Terms govern your use of the AJIOBusiness Platform and transactions or dealings thereon.

 

For the purposes of these Terms: (a) “AJIOBusiness Platform” means the www.ajiobusiness.com, which include its corresponding mobile application/website/tablet/desktop or any other digital mode and/or operating system as provided by us, on which you may avail the Services and includes applications controlled and managed by us which interact with one or more such mobile applications/websites/ tablets and digital modes as provided by us; (b) “Products” shall mean diverse range of products listed on the Platform from time to time and other products offered for sale to you on the AJIOBusiness Platform; and (c) We and you are hereinafter individually referred to as “Party” and collectively as “Parties”.

 

These Terms are divided into 2 (two) parts. Please carefully read all the parts to understand the conditions applicable in case of usage of the AJIOBusiness Platform and for purchase of Products thereof.

 

PART A – TERMS AND CONDITIONS FOR USAGE OF AJIO BUSINESS PLATFORM

 

  1. GENERAL

 

 

 

 

 

 

 

  1. REGISTRATION OF YOUR ACCOUNT

 

 

 

 

  1. COMMUNICATION AND UNSUBSCRIPTION

 

 

 

  1. DISCLAIMER OF WARRANTIES, INACCURACIES OR ERRORS

 

 

 

 

 

 

 

 

 

 

 

 

  1. AVAILIBILITY AND ACCESIBILITY OF AJIO BUSINESS PLATFORM

 

 

 

 

 

  1. THIRD PARTY INTERACTION AND LINKS TO THIRD PARTY SITES

 

 

 

  1. COPYRIGHTS IN RELIANCE CONTENT

 

 

 

 

 

 

  1. TRADEMARKS

 

All the trade names associated with us and all Products and logos denoted with TM are trademarks or registered trademarks of us or our affiliates or which have been licensed to us from the owner of such trademarks. The trademarks on AJIOBusiness Platform may not be used in connection with any product or service that is not our product or service.

 

  1. LICENSE AND USE OF YOUR CONTENT

 

 

 

 

 

  1. USER WARRANTIES AND RESTRICTIONS

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  1. INDEMNIFICATION AND LIMITATION OF LIABILITY

 

You agree to indemnify, defend and hold harmless us, our affiliates, officers, directors, employees, consultants, licensors, agents, and representatives from and against any and all third- party claims, losses, liabilities, damages, and/or costs (including reasonable attorney fees and costs) arising from your access to or use of AJIOBusiness Platform or the Services, violation of these Terms of Use, or infringement of any of our or any third-party intellectual property or other rights. We will notify you promptly of any such claim, loss, liability, or demand, and in addition to the foregoing, you agree to provide us with reasonable assistance, at your expense, in defending any such claim, loss, liability, damage, or cost.

 

  1. APPLICABLE LAW AND JURISDICTION:

 

 You agree, in the event of any dispute arising in relation to these Terms of Use or any dispute arising in relation to the AJIOBusiness Platform, Parties shall endeavour to amicably, through discussions, settle and resolve such dispute or difference within 30 (thirty) days from the commencement of such dispute. In case of such failure, the dispute shall upon the expiry of the aforesaid period, be referred to e-arbitration to be conducted by a sole arbitrator, who shall be jointly appointed by the Parties from the panel of available e-arbitrators. All arbitration proceedings may be conducted through mode available on the internet or any other information and communication technology (including but not limited to video call system, telephone or mobile, fax, e-mail facilities) which can be beneficially used to solve disputes. All Arbitration proceedings shall be held in accordance to the provisions of Arbitration and conciliation Act, 1996. The Language of Arbitration shall be English. The arbitral award shall be final and binding on the Parties. The award may include costs, including reasonable advocates’ fees and disbursements.

 

These Terms of Use shall be governed by the laws of India and, subject to the arbitration process above, the Parties agree to submit to the exclusive jurisdiction of competent courts at Mumbai.

 

  1. GRIEVANCE OFFICER:

 

In accordance with the applicable law, any grievances which you may have with respect to the information shared by you with us hereunder and its treatment or any grievance related to Services being availed hereunder, may be directed by you to such grievance officer or at the below mentioned coordinate:

 

Name: Magesh M

Designation: Grievance Officer

Email Address: ecom.b2bgrievanceofficer@ril.com

 

  1. FORCE MAJEURE

We will not be held responsible for any delay or failure to comply with its obligations if the delay or failure arises from any cause which is beyond our reasonable control.

 

  1. WAIVER

 

No provision in these Terms of Use will be deemed waived and no breach excused, unless such waiver or consent is in writing and signed by us. Any consent by us to, or waiver of your breach, whether expressed or implied, will not constitute consent to, waiver of, or excuse for any other different or subsequent breach.

 

  1. SEVERABILITY

 

If any provision of these Terms of Use is held by a court of competent jurisdiction to be unenforceable under applicable law, then such provision will be excluded from these Terms of Use and the remainder of these Terms of Use will be interpreted as if such provision were so excluded and will be enforceable in accordance with its terms; provided however that, in such event, these Terms of Use will be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction.

 

  1. AMENDMENT

 

These Terms of Use are subject to amendments and modifications and may be updated from time to time, without any advance notice. You are requested to regularly review the Terms of Use as available on AJIOBusiness Platform. You relationship with the AJIOBusiness Platform will be governed by the most current version of these Terms of Use, as published on AJIOBusiness Platform.

 

  1. MISCELLANEOUS

 

 

 

  1. NODAL OFFICER

 

Name: Pooja Sharma

Designation: Nodal Officer

Email Address: AjioBusiness.Enquiry@ril.com

 

 

 

 

PART B – TERMS AND CONDITIONS OF SALE ON AJIO BUSINESS PLATFORM

 

The terms and conditions of sale as set out herein (“Terms of Sale”) constitute an agreement between us and you and govern the terms and conditions on which you purchase your Products from us on or through the AJIOBusiness Platform. By placing an order for any Product with us or by making a purchase of Product, you expressly agree to be bound by these Terms of Sale.

 

These Terms of Sale are in addition to the Agreement. These Terms of Sale constitute an electronic record within the meaning of the applicable law. This electronic record is generated by a computer system and does not require any physical or digital signatures.

 

  1. OUR CONTRACT OF SALE

 

 

 

 

 

 

 

 

 

 

  1. RETURN AND REFUND

 

Please review the Returns Policy and Refund Policy of AJIOBusiness Platform, which applies to Products sold by us.

 

  1. PRODUCT AVAILABILITY

 

We list availability information for the Products on the relevant webpage of AJIOBusiness Platform. Beyond what we say on that webpage or otherwise on AJIOBusiness Platform, we cannot be more specific about availability. Please note that dispatch estimates are not guaranteed and should not be relied upon as such. As we process your order, you will be informed by e-mail and/or mobile SMS if any Products you order turn out to be unavailable or out of stock.

 

  1. PRODUCT PRICING

 

 

 

  1. LICENSES

 

You acknowledge that there may be licenses/permissions required under the applicable laws to use, purchase or otherwise possess certain Product(s). You will be solely responsible for obtaining such licenses/permissions and complying with the terms of such licenses/permissions.

 

  1. TAXES

 

You shall be responsible for payment of all fees/costs/charges associated with the purchase of Products from us and you agree to bear any and all applicable taxes.

 

  1. ELIGIBILITY

 

Only persons who can enter into legally binding contracts as per Indian Contract Act, 1872, i.e., persons who are 18 (Eighteen) years of age or older, are of sound mind, and are not disqualified from entering into contracts by any law, can use AJIOBusiness Platform and place an order with us. If you are a minor i.e., under the age of 18 (Eighteen) years, you may purchase the Product on AJIOBusiness Platform only with the involvement of a parent or guardian.

 

  1. LIMITATION OF LIABILITY

 

In no event, our aggregate liability, if any, that is proven and ordered by a court of competent jurisdiction pursuant to a claim by you or person acting on your behalf, shall extend beyond the money charged from you for purchases made pursuant to an order under which such liability has arisen and been established. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when a contract for the sale of Product by us to you was formed.

 

  1. AMENDMENTS

 

We reserve the right to make changes to our policies, and these Terms of Sale at any time. You will be subject to the policies and Terms of Sale in force at the time you order Product from us, unless any change to those policies or these Terms of Sale is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

 

  1. FORCE MAJEURE

 

We will not be held responsible for any delay or failure to comply with its obligations if the delay or failure arises from any cause which is beyond our reasonable control.

 

  1. WAIVER

 

No provision in these Terms of Sale will be deemed waived and no breach excused, unless such waiver or consent is in writing and signed by us. Our consent to, or waiver of your breach, whether expressed or implied, will not constitute consent to, waiver of, or excuse for any other different or subsequent breach.

 

  1. GOVERNING LAW AND DISPUTE RESOLUTION

 

You and Us shall endeavour to amicably, through discussions, settle and resolve any dispute or difference arising out of or in relation to this Agreement (“Dispute”) within 15 (fifteen) days from the commencement of such Dispute. In case of such failure, the Dispute shall upon the expiry of the aforesaid period, be referred to e-arbitration to be conducted by a sole arbitrator, who shall be jointly appointed by the you and us from the panel of available e-arbitrators. All arbitration proceedings may be conducted through mode available on the internet or any other information and communication technology (including but not limited to video call system, telephone or mobile, fax, e-mail facilities) which can be beneficially used to solve disputes. All Arbitration proceedings shall be held in accordance to the provisions of Arbitration and conciliation Act, 1996. The Language of Arbitration shall be English. The arbitral award shall be final and binding on the Parties. The award may include costs, including reasonable advocates’ fees and disbursements.

 

Subject to the arbitration clause above, the Parties agree to submit to the exclusive jurisdiction of competent courts at Mumbai, India.

 

 

  1. MISCELLANEOUS