AJIO DHAN FAQs! Need Help? Ask Us

 

GENERAL QUERIES

 

Q. I want to avail AJIO DHAN Credit. Am I eligible? 

A. You will be eligible for availing AJIO DHAN Credit on fulfilling our eligibility criteria for the same. You require a minimum of 5 to 8 successful order days with total order value of minimum Rs. 20,000 to Rs. 30,000. For more details, please contact your SO for further details. Historically, on time payment of advance and balance amounts for all orders will work in your favour.

 

Q. Due to unforeseen circumstances if I make a delayed payment, will I never get AJIO DHAN credit again?

A. AJIO BUSINESS shall consider exceptions on delays based on the company’s policy at that time. Please note that on time payment of advance and balance amounts for all orders will always work in your favour.

 

Q. For how long will credit be offered?

A. Credit will be offered for a period of 30 days based on the eligibility as per company policies.

 

Q. What is the max. credit limit?

A. Maximum credit limit is Rs.5,00,000. This can be changed basis business discretion.

 

Q. When does the credit period starts?

A. Credit period of 30 days will start from the date of delivery

 

Q. Do I need to pay advance even when buying at credit?

A. No advance need to be paid in case of purchase on credit

 

Q. Will my credit limit be reversed if I cancel my order?

A. Where ever the Retail Partner cancels the Order after the merchandise reaches the Holding Hub or after receipt of the merchandise at his premises, the credit given will be reversed and restored only if AJIO Business agrees basis acceptable reasons

 

Q. How do I make repayment of credit?

A. Repayment of Credit availed can be by any mode of payment available in the Retailer App - Cash, Card, BillDesk Payment Gateway etc. But the cash payment can be made upto a maximum limit of Rs.49,999

 

Q. Can I avail offers/promotions/discounts if I buy via credit?

A. The Retail Partner availing the Credit will be eligible for all the ongoing promotions/offers etc. available on the platform, subject to his fulfilling the conditions of those offers.

 

PENALTY

 

30 DAY CREDIT

 

Q. What is the penalty if I make the payment between 31-45 days?

 A. If payment is made between 31-45 days, you will be charged a penalty of 1.5%

 

Q. What is the penalty if I make the payment between 46-60 days? 

A. If payment is made between 46-60 days, you will be charged a penalty of 3%.

 

Q. What is the penalty if I make the payment between 61-75 days? 

A. If payment is made between 61-75 days, you will be charged a penalty of 4.5%. Additionally, you will also be blocked, your other shipments stopped & RTV initiated.

 

Q. What is the penalty if I make the payment is not made within 75 days?

A. You will be considered as a defaulter and be permanently blocked from our AJIO Business platform. You can settle your account by paying the pending amount plus 6% penalty plus compound interest at 18% per annum. Post the recovery you may be allowed to re-join on advance payment terms

 

Queries on Blocking

 

Q. Will I be allowed to re-join once I am blocked if I haven’t paid within 45 days for 30 day credit but paid within 60 days? If yes, how?

A. If you are blocked because you haven’t paid within 45 days but paid within 60 days for 30 day credit, you will be allowed to re-join subject to your clearance of outstanding payments & the penalty. But your line of credit will be reduced by 10%. If delay happens more than 3 times, you will be allowed to re-join on only advance payment terms.

 

Q. Will I be allowed to re-join once I am blocked if I haven’t paid within 75 days for 30 day credit? If yes, how?

A. If you are blocked because you haven’t paid within 60 days but paid within 75 days for 30 day credit, you will be allowed to re-join subject to your clearance of outstanding payments & the penalty. But your line of credit will be reduced by 50%. If delay happens more than once, you will be allowed to re-join on only advance payment terms.

 

Q. Will I be allowed to re-join once I am blocked if I haven’t paid within 75 days for 30 day credit? If yes, how?

A. If you are blocked because you haven’t paid within 75 days but paid post 75 days for 30 day credit, you will be allowed to re-join only on advance payment terms subject to your clearance of outstanding payments & the penalty. 

Please note, credit is offered at the sole discretion of the company and the company may decide at any time to remove credit fully or partially from a retailer without prior notice and without assigning any reason thereof.